Year of Chatbots: 2023

[vc_row css=”.vc_custom_1629803910077{margin-bottom: 24px !important;}”][vc_column][vc_column_text]While there are developments in artificial intelligence studies on machine learning, language, visual and literary skills and communication skills, it is aimed that artificial intelligence will communicate much more with humans in 2023. World giant artificial intelligence and technology companies have prepared their investments for 2023. The development of human-interactive robots will accelerate for the global climate crisis and other sustainability issues. In 2023, we will talk to robots more often.[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1629803910077{margin-bottom: 24px !important;}”][vc_column]

What is a Chat Robot, How Does It Work? How is it used in businesses?

[vc_column_text]Chatbots are simple artificial intelligence computer programmes that can perceive the language we speak in writing or orally, interpret it through machine learning, and respond to the human by imitating it again, thus providing interaction by mutual communication with humans. Chatbots work as software in which complex processes are designed in which appropriate coding developed by software developers is interpreted by various algorithms. It is based on the basic principle of analyzing and interpreting data. It processes keywords from the user as data, matches them with previous data and creates interaction by transmitting a response. Today, chatbots have become an important part of businesses and are used to increase customer satisfaction. According to research, about 80% of businesses use different chatbots for different purposes such as shooting, after-sales support, marketing, etc.[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1629803910077{margin-bottom: 24px !important;}”][vc_column]

Chatbot Types and Futuristic Examples

[vc_column_text]Chatbots can be used as artificial intelligence-based chatbots, rule-based chatbots and live chat (live support line, etc.) robots. ELIZA, one of the first examples, and then PARRY, Jabberwacky, Dr. Sbaitso, A.L.I.C.E. and many other similar language programs were designed as artificial intelligence-based chat robots. Then, in daily use, examples such as Alexa, Google Assistant and Siri appeared as the ancestors of chatbots. However, 2023 will be a year when we will talk more with chatbots, because this technology is now much smarter than its predecessors.

ChatGPT, developed by the OpenAI company, was introduced to the world public in November of this year. This new chatbot, which specialises in dialogue with people, made a big impression. ChatGPT, a prototype artificial intelligence chatbot, is a large language model fine-tuned with both supervised and reinforcement learning techniques. It is designed to remember previously asked questions and feed feedback into its own development, correcting its own discourse when you highlight an error. But to prevent abuse, it is programmed to reject inappropriate user requests. This basic model, which has been fine-tuned, has reached more than 1 million people, and as an enhanced version of its predecessor GPT 3, it will further evolve with user feedback in 2023, setting an example for OpenAI’s work on the next model. While ChatGPT is a technology that responds to your questions and information requests by interpreting your questions and information requests as you would ask a friend or colleague, perhaps it may evolve enough to become secondary friends in the coming years.

On the other hand, the company itself stated that ChatGPT may give incorrect answers to questions or its answers may be biased. This year, Quora has focused its work on the language skills of robots. Making a statement about its work recently, the company announced that it has developed a mobile application that allows humans to talk to all known artificial intelligence chatbots, including ChatGPT. It was announced that the application named Poe was released for the iOS platform. The application can be used for a short time by invitation, downloaded from iOS and responds to the questions asked. Since Poe is an application that will be developed with the feedback of users, it will be more massively available on all platforms after a while. The application offers a series of suggestions to questions asked during daily activities, such as solving a problem, searching for a recipe, or learning the sequence of steps during an activity involving certain processes. At this point, the Quora brand made a brand communication statement, anticipating the strategic corporate communication crises that this application could create. Poe; calculating the risk of going in a direction that may cause toxic communication such as racism, discrimination, prejudice and stereotypical expressions; It announced that it is not part of the Quora brand and that it will be used in a controlled and auditable way to a limited target audience with a beta version for now, as it will be shaped by user feedback. Of course, these models will be followed by new ones. It seems that chatbots will shape the new form of communication in 2023 and beyond.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text] Sources:
Murphy, Kelly Samantha, This AI chatbot is dominating social media with its frighteningly good essays, CNN Business, CNN, https://edition.cnn.com/2022/12/05/tech/chatgpt-trnd/index.html Access Date: 25 December 2022.
ChatGPT is a new AI chatbot that can find errors in your code and write you a story, Crazy Engineer, Access Date: 25 December 2022.
Pearl, Mike, The ChatGPT chatbot from OpenAI is amazing, creative, and totally wrong, https://mashable.com/article/chatgpt-amazing-wrong Access Date: 25 December 2022.
OpenAI, ChatGPT: Optimizing Language Models for Dialogue, https://openai.com/blog/chatgpt/ Access Date: 25 December 2022.
Von Oswald, J., Niklasson, E., Randazzo, E., Sacramento, J., Mordvintsev, A., Zhmoginov, A., & Vladymyrov, M. (2022). Transformers learn in-context by gradient descent, https://arxiv.org/abs/2212.07677 Access Date: 25 December 2022.
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